Recently, I was asked how I feel about AI in HR. My answer was simple: When used the right way, AI can be an incredibly beneficial and useful tool for HR teams and businesses. But like any new technology, it comes with a learning curve—and some growing pains.
We’re in a transitional moment. AI is reshaping how we work, and HR is no exception. From resume screening and workforce analytics to employee engagement and retention strategies, AI tools can help HR professionals work smarter, faster, and with more insight. The key phrase here is help—because AI is not here to replace HR. It’s here to support it.
Embracing the Learning Curve
We’re still figuring things out. Organizations are testing tools, navigating ethics, and learning what works and what doesn’t. That’s normal. Every major shift in workplace technology—from fax machines to cloud computing—came with its own wave of skepticism and adjustment. AI is no different.
What’s important now is staying curious, informed, and willing to adapt. HR professionals have always been the bridge between business strategy and people. AI doesn’t change that—it enhances it when implemented with intention and transparency.
We’re in the Growing Pains Phase
AI is already being used in recruitment to scan resumes, pre-screen candidates, and streamline high-volume application processes. While these efficiencies are valuable, we’re seeing a significant downside emerge—the human connection is being lost.
Applicants are increasingly reporting experiences of feeling “ghosted” after applying. They submit a resume, sometimes go through automated assessments, and then hear nothing. No feedback, no updates—just silence. This lack of follow-through can create frustration and resentment, especially for job seekers who put time and effort into their applications.
And the cost isn’t just to the candidate—it’s to your brand.
The Human Will Always Matter
At the heart of this conversation is a reminder I feel strongly about: You can’t take the “human” out of Human Resources. Empathy, intuition, coaching, cultural alignment, and ethical decision-making—these are deeply human strengths that AI can’t replicate.
AI can help streamline workflows, reduce administrative burdens, and even uncover patterns we may not immediately see. But it’s HR professionals who provide the context, the judgment, and the human connection that truly drive engagement and organizational culture.
Moving Forward with Balance
The future of HR isn’t AI versus people—it’s people plus AI. It's about leveraging data to make better decisions, not to replace the heart of HR. It's about using tools that allow us to focus more on strategic initiatives, leadership development, and building inclusive, thriving cultures.
Let’s embrace this moment with an open mind, a critical eye, and a clear commitment to keeping humanity at the center of our work.
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